1. Delivery Area
At launch, we deliver only to serviceable addresses within the Emirate of Dubai. Customers in other emirates may submit a delivery-area request, and we will contact them when service becomes available in their area.
2. Delivery Options and Charges
Eligible small-parcel Dubai orders with a product subtotal of AED 200 or more receive free standard delivery. Below that amount, standard delivery is AED 15. We show the applicable charge before you place an order.
Large, heavy, multi-parcel or unmeasured orders may need a delivered-price quote instead. We will confirm the full price and delivery estimate for your approval before accepting the order. We will not add an unexpected delivery charge after checkout.
3. Delivery Estimates
Standard Dubai delivery is estimated at 3–5 working days after order confirmation, not a guaranteed appointment time. Working days exclude UAE public holidays and any non-operational days of the carrier. Special-order, bulk or supplier-sourced products may take longer; we will confirm a different estimate before accepting a quoted order. Faster delivery is available only when we specifically confirm it for your order.
4. Receiving an Order
Please provide a complete address, reachable UAE telephone number and any access instructions. A recipient may be asked to confirm their name or provide an order reference. Risk of loss or damage remains with us until the order is delivered to you or a person you authorised to receive it.
5. Failed Delivery
If delivery cannot be completed because the address is incorrect, the recipient is unavailable or we cannot reach you, we may arrange another attempt. A reasonable redelivery charge may apply when the failed delivery was caused by inaccurate customer information or unavailability.
6. Delays, Damage and Missing Items
If an order is delayed, arrives visibly damaged or has missing or incorrect items, contact us promptly with your order number and supporting photos where relevant. We will investigate and provide an appropriate remedy in accordance with UAE consumer law and our Returns & Refunds Policy.
7. Contact
Questions about delivery can be submitted through our Contact page or from the order details in your account.
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